REFUND/RETURN POLICY

GADOL JEWELRY

Return, Exchange & Refund Policy

At Gadol Jewelry, each piece is crafted using authentic 14K and 10K gold and carefully inspected to ensure quality, authenticity, and fine craftsmanship. Because we work with fine jewelry and precious materials, all items undergo a strict quality control process prior to shipment.

Please review our policy carefully before making a purchase.

 

 

1. All Sales Are Final

Due to the nature of fine jewelry and hygiene standards, all sales are final.

We do not offer refunds for change of mind, incorrect sizing, or buyer preference. This policy allows us to maintain the highest standards of quality control, security, and product integrity.

 

 

2. Exchanges

We are pleased to offer exchanges within 7 business days of delivery under the following conditions:

  • Exchange requests must be submitted within 7 business days of receiving the order

  • Items must be unworn, unused, and in original condition

  • All original packaging, tags, and documentation must be included

  • Items must show no signs of wear, resizing, alteration, or damage

  • Exchanges are subject to product availability

After the 7-business-day window, exchanges cannot be processed.

To request an exchange, customers must contact us through the official contact information listed on our website to receive return authorization prior to shipping any item.

Customers are responsible for all exchange shipping costs. We strongly recommend insured and trackable shipping, as Gadol Jewelry is not responsible for items lost or damaged during return transit.

 

 

3. Non-Eligible Items

The following items are not eligible for return or exchange:

  • Custom-made or personalized jewelry

  • Resized pieces

  • Engraved products

  • Special order items

  • Clearance or final sale items

  • Items showing signs of wear, damage, or alteration after delivery

  • Requests submitted outside the 7-business-day window

 

 

4. Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery at:

📧 info@gadoljewelry.com

Failure to notify us within this timeframe may result in denial of the claim.

Upon review, we reserve the right to:

  • Repair the item under warranty

  • Replace the item

  • Issue a refund at our discretion

Remedies for defective goods are limited to repair, replacement, or refund in accordance with applicable U.S. consumer protection laws.

Shipping fees are non-refundable unless the issue is verified as a manufacturing defect.

 

 

5. Gold Authenticity & Warranty Compliance

All Gadol Jewelry pieces are manufactured using authentic 14K and 10K gold.

Each item is inspected to ensure:

  • Material authenticity

  • Secure stone settings

  • Proper finishing and polish

  • Structural integrity

Returns or exchanges will be denied if the product shows evidence of:

  • External repair or modification

  • Chemical exposure

  • Physical damage

  • Alteration of gold purity or structure

 

 

6. Return Locations

Returns may only be sent to an authorized Gadol Jewelry location after receiving approval:

Florida
5201 Waterford District Drive, Miami, FL 33126, Office 812
11030 SW 54th St, Davie, FL 33328

Unauthorized returns will not be accepted.

 

 

7. Limitation of Liability

Gadol Jewelry’s liability is strictly limited to the purchase price paid for the product. We are not responsible for incidental, consequential, or indirect damages to the extent permitted by applicable law.

 

 

8. Jewelry Care Guide

To preserve the beauty and longevity of your jewelry:

  • Avoid contact with water, perfumes, lotions, and chemicals

  • Remove jewelry before sleeping or exercising

  • Store pieces separately in a soft pouch

  • Clean gently with a soft, dry cloth

Proper care will help ensure your jewelry lasts for years.

 

 

9. Legal Compliance

This policy complies with applicable United States federal and state laws, including:

  • The Uniform Commercial Code (UCC)

  • Federal Trade Commission (FTC) guidelines

  • Applicable state consumer protection laws

Nothing in this policy limits any rights granted to consumers under applicable law.

 

 

10. Policy Acceptance

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return, Exchange & Refund Policy.

We reserve the right to modify this policy at any time without prior notice. The version published at the time of purchase will apply.